When using Resolve on your Meta Quest, each user must have their own Resolve license and a unique Meta account. Sometimes, users may encounter messages indicating that their account is being used on multiple devices simultaneously. This can lead to confusion, as to whether this message is coming from Meta or Resolve.
This article explains the differences between these messages and provides guidance on how to resolve the issue.
Messages You Might Encounter
Meta’s Message:
Text: "Multiple devices can't access this app at the same time. This app must be purchased separately to be used by multiple devices at the same time. To continue, quit this app on any other devices."
Explanation: This message is from Meta and appears when multiple devices are trying to access the app simultaneously with the same Meta account. Meta requires each user to have a unique account and a separate download for each device to use the app concurrently.
Resolve’s Message:
Text: "This user account is currently active in another headset. Please use a different account."
Explanation: This message is specific to Resolve and indicates that the same user account is currently active on another Quest headset. Resolve requires each headset user to have their own account to ensure proper functionality.
Resolving Account Usage Issues
If you encounter either of these messages, follow these steps to resolve the issue:
Ensure Unique Meta Accounts:
Confirm that each user has a distinct Meta account.
Check Active Devices:
Verify that the same Meta account is not simultaneously active on multiple devices.
If needed, log out from other devices to grant access.
Use Different Resolve Accounts:
Ensure that each headset user is logged in with a separate Resolve account.
If additional accounts or licenses are required, contact Resolve support for assistance.
Contacting Support
If the issue persists or further assistance is needed, please contact Resolve support at support@resolvebim.com.