The Resolve web viewer requires access to several external domains to function correctly. Corporate firewalls, proxy servers, browser security policies (e.g., Edge Enhanced Security Mode), and DNS filtering can block these domains, preventing model files from downloading.
Required Domains
Domain | Purpose | Protocol | Required |
| Main application (UI, API, authentication) | HTTPS (443) | Yes |
| 3D model file storage (tiles, BIM data, minimaps) | HTTPS (443) | Yes |
| Legacy file storage and desktop app downloads | HTTPS (443) | Yes |
| Real-time collaboration (WebSocket server for syncing player positions) | HTTPS / WSS (443) | Yes, for multiuser collaboration |
Optional / Third-Party Domains
Domain | Purpose | Protocol |
| Help center and support articles | HTTPS (443) |
| Analytics (proxied through app domain, but may be loaded directly in some cases) | HTTPS (443) |
VR App Domains
app.insitevr.comlive2.insitevr.com(HTTPS and WSS)app.insitevr.com.herokudns.comskeletal-leech-agmw7iasmng723ufxl0ilqar.herokudns.cominfinite-prawn-am9zc613hktst34fbwropn0h.herokudns.com
Protocols
TCP: 44.217.128.61 (port 80) UDP: 44.217.128.61 (port 80)
3rd Party Services
logs5.papertrailapp.com(UDP port 28949)
Windows Proxy Settings
Resolve will obey Windows proxy settings as specified in Proxy Settings:
Or as specified in the following registry keys:
Key: HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings Value: ProxyEnable
Key: HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings Value: ProxyServer