Note: If the Resolve App was installed in your ACC Hub before 11/08/2023, please uninstall and reinstall to ensure the successful creation of ACC issues.
What is it?
Resolve's two-way sync connects Resolve's annotations tool with the ACC Issues log. Annotations made in Resolve can be pushed to ACC Issues, and upon being processed in ACC, key data will flow back to Resolve.
Who is it for?
Customers using ACC Issues as their main issue management tool
How does it work?
If your team uses ACC Issues as your main issue management tool, you can choose to push annotations from Resolve to ACC Issues. Your team can access Resolve and select which annotations you would like to push to ACC Issues. This gives you more control over what ends up in ACC Issues but requires more involvement to process annotations. To do so:
Click on the annotations bubble next to your model's name in the "Linked Models" section
Click "Create ACC Issue" next to the relevant annotation.
Once an annotation has been synced to ACC Issues:
Two-way syncing between Resolve and ACC Issues will be enabled for the annotation
Issues marked "Void" in ACC will be permanently deleted from Resolve. Annotations marked "Void" in Resolve will be deleted from Resolve and marked "Void" in ACC Issues.
Issues marked "Open" in ACC will have an "Active" status in Resolve, and vice versa
Issues marked "Answered" or "Closed" in ACC will have a "Resolved" status in Resolve. Annotations marked "Resolved" in Resolve will be marked "Closed" in ACC Issues.
The user who made the annotation will be marked as the Issue Owner, as long as they have linked their personal Resolve account with their personal ACC/BIM 360 account (by going to the Integrations section in Resolve and clicking "Link BIM 360").
Annotations made by users who have not connected their personal Resolve and ACC/BIM 360 accounts will have the model owner, the person who originally linked the model from ACC to Resolve, indicated as the Issue Owner.
The following text will automatically be included in the Issue:
"This annotation was synced from a Resolve virtual reality meeting.
Resolve Annotation Author: [Name of the user who made the annotation]
Resolve Annotation Text: [Annotation text]"
The ACC Issue number will be indicated in Resolve, in the same area where you click "Create ACC Issue". It's important to note that this number may be different from the Resolve annotation number, which is shown to the left of the annotation screenshot.
The same ACC Issue number will be displayed in the "ID" column in ACC Issues and at the top left of Issue when it is opened: